Frequently Asked Questions
Everything you need to know about our Everdale Presence Program - how it works, who it’s for, and how to get started.
About the Service
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Everdale Presence is a daily connection service designed to ensure seniors feel supported, heard, and never alone.
Through thoughtful presence calls and support, our team provides consistent human connection for your loved one while giving families peace of mind knowing someone is checking in every day. -
Presence calls are scheduled daily companion calls. Each day, a trained Remote Care Coordinator calls your loved one for a brief, supportive conversation. It's designed to provide companionship, gentle wellness oversight, consistent connection, and ensure your loved one is safe and responsive.
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If during a presence call we observe signs of distress, confusion, or concern, the designated family contact will be notified. Our goal is proactive communication and peace of mind.
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Presence calls occur once per day, Monday through Friday. Calls are scheduled within a consistent time window so your loved one knows when to expect their daily connection.
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Presence calls typically last around 5-10 minutes, depending on the conversation and your loved one's needs that day. Some days the conversation may be brief, while other days may include longer, more meaningful conversations.
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We take missed calls seriously. If your loved one does not answer, our Remote Care Coordinator will attempt to reach them again. If contact is not established, our missed-call escalation protocol is activated — the designated family contact will be notified promptly so appropriate action can be taken.
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Yes. Family members can access updates through the Everdale member portal. Additionally, if any concerns arise during a call — such as a loved one mentioning they're not feeling well or seem distressed — our Remote Care Coordinators are trained to flag these and notify the designated family contact.
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No. Everdale presence calls are non-medical check-ins designed to provide safety monitoring and companionship support. We do not provide medical diagnosis or emergency services. If a medical emergency is suspected, we will contact emergency services immediately along with notifying the designated family contact.
Billing and Payment
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We use Stripe for secure credit or debit card payments. All plans are billed automatically each month.
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Yes. All members are required to enroll in automatic monthly billing to avoid service interruptions.
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You are billed monthly
Your billing date is the same day your service starts
Billing repeats automatically each month on that date
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No. Service begins only after a payment method is on file and the first payment is successfully processed.
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If a payment fails:
The system automatically retries the payment
You will be notified
If payment is not resolved timely, service may result in cancellation.
Service resumes as soon as payment is successful.
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We do not offer refunds for:
Partial months
Missed calls due to member unavailability
Services already rendered
Once a billing cycle begins, payments are non-refundable.
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You may cancel at any time by logging into your member portal.
Cancellation takes effect at the end of the current billing period
Service continues until that period ends
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At this time, we do not offer service pauses. If you no longer need the service, cancellation is the appropriate option.
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For billing questions, please contact billing@everdalehomecaresolutions.com. Our Remote Care Coordinators are not able to handle billing concerns.